Saturday, March 14, 2009
Dell Customer Service From Hell
My daughter’s Dell laptop computer died last week. The computer was her graduation gift. It is less than two years old.
Based on my research I determined that the motherboard burned out due to a faulty NVidia chip. Dell has extended the warranty for some of the models that had this chip. Unfortunately, this does not include my daughter’s computer.
I called Dell support to try to resolve this issue. Instead of technical help, I got a lecture concerning saving planet Earth. Dell needs to focus more on building computers that last more than two years before they take on the task of saving the Earth.